I just see a black screen, but the game is not loading. What do I do?

Daria -

We're sorry to hear that you're experiencing issues with loading the game. Please try going through the following steps first, as they might help in the situation you reported:

- delete the app;
- make sure you have enough space on your device;
- install the game from your device default app store;
- restart your device BEFORE opening the app
- once your device has been restarted, open the app.

If none of that helps, contact our Customer Support team at criminalminds@ftxgames.com and provide more details on the situation you've encountered. When did the issue start? Did you have an opportunity to play the game? What is the device you're using to play? Have you received any error messages? If yes, what was the error message text / code?

If you've made any screenshots, please, send them along with the issue description.

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