If your game isn't loading, please, do the following:
1. Reinstall the game (for that you will need internet connection)
2. Check your Google+ authorization (you have to use the same information you used for the first time)
3. Delete the game.
4. Install the game once again from Google Play.
If the problem persists, do the following:
1. Connect your device to the computer.
2. Open “My Computer” > “Hard drives and devices” > Android > data > com.plamee.aoh > files > “Logs” (if the computer doesn’t see the device, install drivers)
3. Copy all files from your device folder, zip them and send to firstname.lastname@example.org